FAQ

 

SHIPPING & HANDLING

All items will be processed within 7-10 business days. Please note that business days are Monday-Friday and exclude weekends and federal holidays. Hauze of B is not responsible for any lost or stolen packages once an item is in the possession of the shipping carrier. If you have any issues regarding tracking an order after it has left our facility, we ask that you file a claim with the shipping carrier.

Unfortunately, we cannot make any changes to an order once it has been placed. This includes change of address, size, or change in quantity. Hauze of B reserves the right to cancel any order that is placed with incorrect information.

If an item is returned to us due to an incorrect address, or the shipping carrier not being able to deliver your item we are not responsible for new shipping fees. If an item is returned to us, you will be contacted within 10 business days so that new shipping fees can be collected.

Once an order has been placed it cannot be canceled.

DELAYS

We will make every effort to keep you informed should supply of your product(s) be prevented or delayed for reasons beyond our control.

We shall be under no liability to you for such delay or failure of products being delivered when originally specified.

Please notify via email if your item has not shipped/delivered within our specific window.  We advise to not send a Direct Message via Instagram regarding shipping related matters. Our team will happily assist via email.

RETURN POLICY

We currently DO NOT offer refunds on any items. We will gladly accept an item for an exchange or store credit IF APPLICABLE/ACCEPTABLE.

Items will be eligible for exchange or store credit 7 days from post marked delivery date

Please contact hello@hauzeofb.com about returning your items FOR EXCHANGE.  Once the request is received , you will be given a return address to ship your item to. The customer is solely responsible for their own return shipment postage.

We will pay for return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
In order to honor any exchanges or store credit, all returned items MUST be in new conditions with all tags attached. If the item is NOT returned in new condition, your credit will NOT be issued.

CONDITIONS

ITEMS MUST BE RETURNED UNWORN , UNWASHED, NO DAMAGE, UNUSED AND WITH TAGS ATTACHED
NO VISIBLE MAKEUP OR DEODORANT ON ITEMS